Enterprise Client Success Manager at Accordant Company | chakrie

Requirements

2+ years of Enterprise or Private Equity Client Success, Account Management, or Relationship Management experience in SaaS, ERP, financial technology, or professional services environments
Experience working with Construction/Real Estate financial workflows with deep industry knowledge of this space
Strong understanding of ERP platforms such as Sage Intacct
Demonstrated experience managing complex client relationships and executive stakeholders
Exceptional written and verbal communication skills with the ability to engage C-suite and investment stakeholders
Strong organizational skills with the ability to prioritize across multiple portfolio clients
Ability to work EST hours M-F
Knowledge of third-party marketplace providers that integrate with Sage Intacct (Payroll, AP Automation, Reporting)
Previous experience developing financial reporting, operational KPIs, and technology standardization across portfolio companies
Familiarity with client health metrics such as NPS, CSAT, and Client Health scoring
Experience working in software / SaaS environments with revenue retention or expansion goals and related metrics
Proficiency with Salesforce or similar CRM platforms
Experience with project management and implementation frameworks
Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation
Note: Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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