E-commerce Virtual Assistant (Remote)

Responsibilities

 

• Nurture client relationships and provide responsive support.
• Communicate clearly, empathetically, and promptly with clients, building trust and understanding.
• Optimise listings on Amazon, Walmart, and eBay to maximise visibility and sales.
• Conduct detailed market research to track trends, analyse consumer behaviour, and refine strategies.
• Collaborate with the Marketing, Creative, and Operations teams to maintain a smooth and cohesive workflow.
• Handle client concerns professionally, ensuring their needs are addressed swiftly.
• Prepare detailed reports based on client feedback, marketplace performance, and research insights.
• Contribute creative ideas to boost client satisfaction and improve online marketplace outcomes.
• Communicate with clients directly and handle cold calling when required.
• Perform basic website maintenance and updates as needed.
• Assist with direct client handling and communication on an as-needed basis.

 

Why Join Us?

• Competitive salary with performance-based bonuses.
• Two annual festival bonuses.
• Observance of all public holidays in Bangladesh.
• Supportive, inclusive, and innovative work culture.
• Company-sponsored professional development and training.
• Paid parental leave.
• Safe, respectful, and family-friendly work environment.

Requirements

• O-Level and A-Level completed with fluency in English; a US accent is highly preferred.
• Prior experience in client communication and cold calling is a strong advantage.
• Proactive with a strong drive for improvement.
• Knowledge of selling on Amazon, Walmart, eBay, and Google Shopping is a big plus.
• Excellent interpersonal and professional communication skills.
• Demonstrates continuous learning and ability to bring fresh ideas to the team.
• Passionate about e-commerce and online marketplaces.
• Strong collaboration skills and ability to work cross-functionally.
• Familiarity with e-commerce tools and platforms.
• Able to handle tasks efficiently and manage priorities in a remote setting.
• Maintains confidentiality and handles sensitive information with care.

Qualifications

• Proven experience as a Virtual Assistant focused on online marketplaces.
• Proficient with tools like Amazon Seller Central, Walmart Seller Center, and similar platforms.
• Strong analytical and data-driven decision-making skills.
• Excellent customer service and communication experience.
• Self-starter capable of working independently under minimal supervision.
• Detail-oriented and committed to high-quality output.
• Familiarity with e-commerce SEO, digital marketing, and basic website maintenance is an added advantage.
• Availability to work in EST time zone (6 PM – 3 AM BD Time).

We offer a unique opportunity to grow in the exciting world of e-commerce, with real impact and a balanced work-life approach. If you're driven, client-focused and passionate about online marketplaces, we want to hear from you!