Director of Onboarding & Enablement at ZipLiens | chakrie

Requirements

5+ years in customer onboarding, implementation, customer education, or enablement within B2B SaaS or tech-enabled services, including 3+ years owning a program end to end or leading a team.
Demonstrated experience building an onboarding or implementation program from scratch, or materially rebuilding one, with measurable results.
Hands-on content creation experience across formats: knowledge base articles, video tutorials, decks, one-pagers, and structured training curriculum.
Experience driving adoption of a customer-facing portal or platform.
Proven ability to run programs across teams that do not report to them, with clear ownership and follow-through.
Proven ability to operate as a founding function owner, setting priorities independently and bringing forward recommendations rather than open questions.
Proficiency with enablement and support tooling, such as knowledge base and help center platforms, video and screen capture tools, learning management systems, and CRM (e.g., HubSpot).
Instructional design or adult learning experience is preferred.
Bachelor's degree required. Focus in business, communications, education, or a related field is preferred.
Experience in legal services, personal injury, or litigation-adjacent technology is preferred.
Ability to travel up to 20%.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Members only · Free to join

Sign in to see the full job details

See every requirement, the benefits, exactly how to apply and who you would be working for.

Free forever No credit card 30-second sign-up