Director of Natural Gas Services - REMOTE WORK

Orbital Engineering, Inc. is currently seeking a Director of Natural Gas Engineering Services for a REMOTE WORK role within our Utility Services team.

Orbital Engineering’s Utility Services team partners with investor-owned utilities to support their electrical and natural gas engineering and operations programs.

This role involves managing the operational aspects of our Natural Gas Engineering Program for utility clients across the country. Responsibilities include tracking deliverables, creating management strategies, and monitoring contract milestones through performance reports. Key duties encompass preparing client proposals, issuing formal notices, generating billing documents, addressing contract compliance issues, staying informed about policy changes, and presenting updates to senior leadership.

The role also includes coordinating tasks, setting priorities, mentoring staff, and guiding our Departmental leadership team. This team manages employees across Orbital’s nationwide natural gas engineering and operations programs. They handle engineering, calculations, inspections, designs, and operational support for natural gas projects. Additionally, staff support GIS data analysis, prepare notifications, work orders, invoices, and financial reports using enterprise resource planning (ERP) software.

The ideal candidate is a high-achieving, critically thinking, analytical, and experienced self-starter with strong leadership, excellent written and oral communication, customer service abilities, and the skill to build and maintain cooperative and effective working relationships. Orbital culture emphasizes safety, communication, accountability, professionalism, integrity, and respect.

Essential Functions

• Overseeing national teams that support client natural gas programs and projects, including organizational growth goals.
• Ownership of the Natural Gas Department's safety, operational performance, revenue, and financial performance.
• Establish annual operating plans and growth targets aligned with corporate objectives.
• Expand current client relationships and cultivate new ones by cross-selling engineering, consulting, and operational services.
• Develop and implement national sales strategies through marketing materials, presentations, speaking engagements, conferences, and additional related activities.
• Contract management responsibility for operational control of Orbital’s Natural Gas programs, including monitoring and managing revenues, expenses, and liabilities.
• Regularly coordinate and attend meetings with internal staff and contracting partner representatives to ensure proper use of agreements.
• Deliver presentations to key decision makers, senior leadership, and clients, offering expert advice, summaries, and briefs of requested data while addressing client questions.
• Monitor compliance with contract performance measures and reporting requirements specified in the agreement. Address performance issues and contract disputes, and issue formal notices in writing.
• Suggest process adjustments according to the agreement requirements as necessary.
• Generate invoicing based on the allowable recovery costs outlined in the agreement. Create sales orders to facilitate payment collection. Verify that payments are received and correctly applied to the respective accounts. Additionally, run detailed billing reports for accurate tracking.
• Communicate with the contracting partner to resolve inconsistencies. Transfer information to the mapping group for import into the appropriate GIS system.
• Prepare, review, and approve proposals and project estimates for new client projects.
• Provide input and collaborate with workgroup leadership on updates and revisions to associated contracts, policies, and rates.
• Maintain superior customer service for all clients and resolve issues as they arise; ensure timely responses to internal and external clients.
• Travel up to 30%

Please note that this job posting does not list all duties and responsibilities that are required of this job. Duties and responsibilities may change at any time with or without notice.