Director of Case Management

Remote — South Africa
Full time
Work from home

Salary: ZAR 45,000 - 60,000 / month
Deadline: 24 Nov 202653 days left
Vacancy: Not specified
Category: General Management & Administration

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Summary

Requirements

Additional Requirements

Lead and manage a large team of Case Managers / Client Success Coordinators.
Set clear performance expectations and ensure team members consistently meet service standards.
Monitor and manage team KPIs, productivity, quality, and performance metrics.
Conduct regular coaching, performance discussions, and development sessions.
Provide ongoing guidance, support, and accountability to team members.
Identify performance gaps and implement appropriate improvement plans.
Manage complex and sensitive client, family, and therapist escalations.
Handle difficult conversations professionally, calmly, and empathetically.
Ensure client concerns are resolved efficiently and appropriately.
Maintain a high standard of client service and overall customer experience.
Monitor case management and client success processes to ensure consistency and efficiency.
Collaborate with other operational teams to resolve issues and improve service delivery.
Identify process gaps and opportunities for continuous improvement.
Ensure accurate communication and follow-through across the team.
Provide management with regular updates on team performance, challenges, trends, and opportunities.
Take ownership of operational issues and ensure appropriate resolution.
Support a positive, accountable, and high-performing team culture.
Minimum 5 years of relevant professional experience in one or more of the following:
Case Management
Client Success
Healthcare Coordination
Customer Service
Client Services
Healthcare Administration
A related environment

Responsibilities & Context

Working Hours

US Hours (9am-5pm EST)

Strong people-management experience leading a large team is essential.

Proven experience managing team performance, KPIs, coaching, development, and accountability.
Demonstrated experience managing complex escalations and difficult conversations.
Strong client-service orientation with excellent interpersonal skills.
Ability to communicate professionally, clearly, and empathetically.
Strong organisational and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable making decisions and taking ownership of issues.
Ability to work independently while collaborating effectively with other operational teams.

Key Responsibilities

Job Title: Director of Case Management

Location: South Africa

Job Type: Full-Time, Remote

Compensation & Other Benefits

SalaryZAR 45,000 - 60,000 / month

We are looking for an experienced and highly capable Director of Case Management to lead and manage a large team of Case Managers / Client Success Coordinators
This is a hands-on leadership role responsible for driving team performance while ensuring a consistently high standard of service to clients, families, and therapists
The successful candidate will be a strong people manager who can lead a sizeable team, manage performance and KPIs, coach and develop employees, handle complex client escalations, and ensure effective
Comfortable working U.S. hours
Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Pleas
Originally posted on Himalayas

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রিপোর্ট

এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।

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Director of Case Management

Summary

Requirements

Additional Requirements

Responsibilities & Context

Key Responsibilities

Skills & Expertise

Compensation & Other Benefits

Workplace

Employment Status

Job Location

How to Apply

Company Information

Report this Job / Company (রিপোর্ট)

Summary

Requirements

Additional Requirements

Responsibilities & Context

Key Responsibilities

Skills & Expertise

Compensation & Other Benefits

Workplace

Employment Status

Job Location

How to Apply

Company Information

Report this Job / Company (রিপোর্ট)

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