Director, Global Delivery Excellence

Director, Global Delivery Excellence

Databricks Learning & Enablement upskills data and AI teams worldwide so customers, partners, and employees can best leverage Databricks to drive business outcomes. We are hiring a Global Delivery leader to lead our global team and to evolve how we deliver training for an AI-first world. You will own staffing strategy and instructor readiness across our FTE and authorized training partner (ATP) workforce, run an AI-first delivery operation, and advance the shift from traditional, catalog-based instructor-led training toward customized, customer-specific delivery. This role is the right fit if you lead from data, develop best-in-industry instructors, and want to reshape a delivery model rather than just run it.

Scope of Impact

• Owns the global training delivery function across customer, partner, and internal audiences.
• Owns instructor staffing and readiness strategy: balances FTE and ATP supply and forecasts skilling, language, and location needs through data analysis and cross-functional collaboration.
• Translates L&E delivery strategy into execution: FTE-first regional sufficiency, with ATP to fulfill additional needs.
• Leads the evolution of the delivery model toward AI-first operations and customized, customer-specific training.
• Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM.

Leadership

• Sets Vision: Connects the team's daily delivery work to L&E's mission and to the shift toward an AI-first operating model.
• Sets Strategy: Sets 12-month goals, plans, and measures for delivery capacity and quality, and makes FTE-versus-ATP trade-offs grounded in demand data.
• Builds Teams: Hires, coaches, and develops a high-performing global instructor team, and builds the skilling pathways that keep instructor capability ahead of demand.
• Drives Execution: Delivers training at quality and at sustainable pace, running proactive, data-driven capacity planning in place of reactive intake.
• Champions Culture: Makes company-first capacity decisions and protects customer experience, including virtual-first scheduling that minimizes customer travel.

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.