Director, Customer Support

• Bachelor’s degree or equivalent work experience.
• 8+ years of experience in customer support or customer service roles, including 3+ years of people management at the manager, director, or senior director level.
• Proven track record of building, leading, and scaling customer support teams in SaaS, technology, or fast-paced environments.
• Demonstrated success with operational excellence, using metrics, data, and customer insights to inform strategy and improvements.
• Experience with customer support technology platforms, including CRM, ticketing, chat, and analytics tools such as Zendesk, Salesforce Service Cloud, or Intercom.
• Strong leadership, communication, and interpersonal skills, with the ability to inspire and develop teams.

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

This role may require occasional travel for company events, team collaboration, or offsites.

Originally posted on Himalayas

• Advanced degree, such as an MBA, relevant certification, or training in customer experience, contact center management, or operations.
• Experience managing global or distributed teams.
• Change management expertise and a track record of leading through organizational transformation.
• Experience designing or scaling automation and self-service tools, such as knowledge bases and chatbots.
• Familiarity with customer-centric methodologies, including Voice of the Customer, Design Thinking, and Lean or Agile support practices.
• Ability to influence and work cross-functionally to drive business outcomes.
• The ranges listed above are the expected annual base salary for this role
• subject to change.
• Calendly takes a number of factors into consideration when determining an employee’s starting salary
• and internal pay equity.
• Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours
• week) employees are also eligible for equity awards
• and competitive benefits. Eligible Sales employees also qualify for a Sales Incentive program.
• Calendly uses the zip code of an employee’s remote work location
• or the onsite building location if hybrid
• to determine which metropolitan pay range we use. Current geographic zones are as follows:
• Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
• Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
• Tier 3: All other locations not in Tier 1 or Tier 2
• If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process
• please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many
• states. If you are located in Alaska
• you will not be eligible for employment. Note that all individual roles will specify location eligibility.