The Developer, AI Solutions builds and maintains governed AI capabilities on approved enterprise platforms. This hands-on individual contributor translates approved business use cases into safe, responsible, and measurable technical solutions. Success requires strong development, integration, troubleshooting, documentation, and cross-functional collaboration skills. This is a full time, remote role, based in the United States, reporting to the Director of AI.
- Build, configure, test, version, release and improve governed AI agents, workflows, prompts, retrieval, approved data sources and supporting automation. Translate approved business use cases into technical solution designs with clear assumptions, effort estimates, risks, and success criteria.
- Build and troubleshoot integrations, APIs, webhooks, and data connections with platform, data, application, and Security owners.
- Support technical onboarding of business teams onto newly built agents, workflows, or reusable AI solutions.
- Diagnose and address Tier 3 technical issues involving retrieval quality, indexing anomalies, workflow failures, agent failures, integration defects, permission-model behavior, and advanced configuration problems
- Perform root-cause analysis on recurring technical issues and implement durable fixes rather than repeated workarounds
- Author technical reproduction cases for vendor escalations and engage with vendor engineering on complex defects when needed
- Produce reliability, quality, usage, and consumption telemetry for deployed AI capabilities
- Document technical designs, integrations, agent and workflow definitions, and technical runbooks used by the broader AI function
- Support technical evaluation of new vendor capabilities and changes, including compatibility, risk, governance, safety, and implementation considerations
- Apply established standards for ethical and responsible AI use in the technical design and operation of agents, workflows, prompts, and integrations, as well as 11:11's Secure Development Policy
- Partner with cross-functional teams on shared dependencies without assuming their operational ownership
- Contribute to continuous improvement of technical AI patterns, reusable components, capability quality, and governance-aligned implementation practices across the company
- Evaluate and support in-scope AI capabilities embedded in other enterprise systems when technical integration or controls are required
- Support advanced technical enablement for power users and builder-track audiences
- Escalate policy, standards, architecture, prioritization, and vendor-commercial matters to the Director of AI.
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- Additional duties as assigned
