Dedicated Care Coordinator Houston - SECONDMENT 6 Months

• Experience with Kite works or a comparable encrypted email platform, Docusign, and copay portal administration
• Experience coordinating with third-party vendors on patient assessment, testing, or specialty pharmacy logistics (e.g., IQVIA/MDX, Sonexus)
• Experience with both pharmacy benefit (PBM) and major medical benefit coverage pathways

Must-Have

• B.S. or B.A. Degree 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions.
• Experience as an FRM, PAC, ACM, FAS or working experience within access and Reimbursement
• Demonstrated ability to communicate directly with patients, with providers, and with cross-functional colleagues
• Proficiency conducting benefit investigation and verification directly with payers, and working knowledge of prior authorization and appeals processes
• Working knowledge of copay programs, copay maximizers and accumulators, vouchers, and free or interim care programs
• Ability to own a high volume of concurrent cases across a patient journey that could average approximately 20 days, with disciplined documentation and follow-through
• Ability to meet adverse event reporting obligations in a role with frequent, direct patient contact
• Strong understanding of Reimbursement, Government Payment Systems, Specialty Pharmacy Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.
• Appropriate and compliant communication and collaboration with cross-functional field-based colleagues (Sales, Medical, FRM, PCA/SAS, KAD, Government Relations) to ensure optimal and appropriate patient access.
• Alignment with HQ stakeholders to ensure appropriate understanding of, and support for patient access (e.g., Brand and Customer Marketing teams and PCA/SAS teams).

Nice-to-Have

• Experience in a Patient and/or customer facing role requiring access and reimbursement education.
• Working proficiency in Polaris, including case management and documentation, prescription triage and interpretation of PA, appeal and Patient enrollment documents.

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to makeaccessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Sales Operations & Admin

Originally posted on Himalayas

• Deliver meaningful & concise presentations