Damage Claims Agent

The Damage Claims Agent manages vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. You will coordinate repairs, gather evidence, and communicate with customers, drivers, bodyshops, and internal teams to ensure efficient and cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving, join Team Orange.

• You receive and log damage reports, assessing evidence to prioritise and categorise incidents accurately
• You source and evaluate repair estimates, authorise repairs within limits, and coordinate repair bookings
• You monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover
• You maintain accurate case records and compile files for Billing & Recharge handover
• You provide clear liability assessments and liaise with Insurance Professionals on complex cases
• You keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA