CX Enablement Specialist (EMEA) (Remote, Any Location, PH)

Learning Technology Implementation & Support

• Configure, administer, and maintain learning technology platforms including Centrical, Zenarate, LMS/LXP systems, and related tools
• Support the rollout and upgrade of learning platforms across multiple sites or geographies, ensuring smooth adoption and minimal disruption
• Troubleshoot platform issues, coordinate with vendors on support matters, and escalate where needed
• Monitor system performance and usage data, providing recommendations for enhancements and improvements

Learning Design & Content Development

• Design and develop learning experiences using microlearning, gamification, simulation-based learning, and AI coaching methodologies
• Translate business and client needs into effective learning technology solutions with clear objectives and measurable outcomes
• Collaborate with Enablement SMEs to ensure training content is optimized for learner engagement and platform effectiveness
• Maintain and organize content libraries, ensuring compliance with SCORM/xAPI standards and data architecture best practices

Collaboration & Stakeholder Engagement

• Work in close coordination with the Practice Manager, PM Teams, and cross-functional partners to deliver high-quality learning solutions
• Contribute to a culture of continuous learning, collaboration, and operational excellence

Compliance & Documentation

• Ensure all learning technology activities comply with data privacy regulations (including GDPR and the EU AI Act) and internal company policies
• Maintain accurate and organized documentation for projects, system configurations, and compliance activities