Ability to convey tone and intent clearly through text·
Fast and accurate typing skills·
Friendly, professional, and responsive communication style·
Excellent verbal and written communication skills.
Able to coordinate across departments and relay information effectively.
Calm under pressure, solution-oriented, and responsive to urgent concerns.
Able to prioritize tasks and manage time efficiently in a fast-paced environment.·
Willing to work at night shifts to match business hours in North America
Willing to be in a minimum of 3 months probation period (depending on performance).
Able to speak clearly and persuasively in English in positive or negative situations.
Work with team members to achieve departmental goals and improve service quality.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Serve as the main liaison between clients and internal teams, ensuring clear, prompt, and professional communication.
Relay client concerns, updates, and feedback to the appropriate department (e.g., Payroll, Finance).
Track client-specific instructions and ensure they are implemented throughout the service cycle.
Provide proactive updates to clients on file progress and important workflow milestones.
Identify and escalate urgent issues or client dissatisfaction to management when needed.
Assist in building client trust and satisfaction by providing timely resolutions and consistent follow-through.
Maintain a strong understanding of the company’s services, workflows, and the Rules of Service to effectively assist clients

Customer Support Manager (foreign desk)

Summary