Customer Support Executive

AccessHub Team is a fast-growing digital service and solutions provider seeking an experienced and dedicated Customer Support Executive to manage our 100% international clientele. The ideal candidate must possess excellent English communication skills, solid computer literacy, and hands-on familiarity with digital assets, web tools, and social media platforms. Flexibility to work mandatory night shifts and rotational roster schedules is strictly required.

Key Responsibilities:

• Deliver prompt, professional, and empathetic customer support via live chat, email, and ticketing channels to international buyers.

• Provide technical assistance, onboarding guidance, and troubleshooting for digital products, subscriptions, and online services offered by AccessHub Team.

• Efficiently navigate and manage operations across digital platforms such as Meta (Facebook), Reddit, LinkedIn, X, and related services.

• Verify transaction details, track order statuses, and accurately fulfill user credentials with high precision and confidentiality.

• Diagnose customer issues, handle complaints calmly, resolve complex inquiries independently, and escalate critical issues when needed.

• Strictly adhere to scheduled Night Shifts and rotating roster schedules to ensure uninterrupted 24/7 client coverage.

• Maintain high customer satisfaction metrics by ensuring fast first-response times and professional written etiquette.