Customer Support Engineer - IBM Power for Google Cloud at CRH Talento de IT | chakrie

Requirements

Experience with system administration support of operations, working knowledge of storage technologies and virtualization support

Bachelor’s degree in computer science or related field or equivalent work experience

1–5 years of technical customer-facing experience

Understanding of business processes and ability to translate business requirements into application functionality
Ability to be on-call and part of a support rotation as required
Successfully manage technical support requests from our IBM Power for Google Cloud customers that need assistance with performance and/or troubleshooting
Troubleshoot production issues spanning various levels of the technology stack and engage appropriate engineering teams as required
Understanding customer’s needs and business pain points to deliver outstanding support and maintain high customer satisfaction
Collaborate with internal engineering teams and Google to address customer incidents and support requests associated with IBM Power for Google Cloud
Provide Root Cause Analysis and possible solution improvements that enable effective troubleshooting and diagnostics

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

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Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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