Customer Success Manager - UAE

Who are we?

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.

We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.

We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!

Why This Role?

We’re seeking an exceptional Customer Success Manager with deep expertise in the UAE private sector enterprise landscape to lead our most strategic accounts across these dynamic markets. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of private sector organizations in Saudi Arabia and the United Arab Emirates.

You May Be a Good Fit If

Required Experience

• 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or private sector contexts.
• At least 3-5 years working directly with UAE enterprises across industries such as finance, healthcare, logistics, or technology.
• Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines.
• Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments.
• Experience developing and executing customer success strategies, QBRs, and executive engagement programs.
• Deep understanding of how UAE enterprises evaluate, procure, and govern technology solutions.
• Fluent Arabic and English language proficiency—essential for working across regional markets.
• Strong knowledge of regional business culture, including relationship-building practices and hierarchical decision-making processes.