Customer Success Manager II at DealerOn | chakrie

Requirements

Bachelor’s degree or equivalent experience
2+ years of account management and/or dealership experience
Dependable, follows instructions and takes initiative to solve problems
Strong ability to work with cross-functional teams in a complex, always changing environment
Ability to react quickly and multi-task to meet changing department priorities
Ability to de-escalate customer concerns and provide the best resolution for both the customer and DealerOn
Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud
Ability to think critically and contribute to improving team processes
Capable of working effectively as part of a team, but also taking independent initiative
Ability to work various shifts including evenings and weekends
Demonstrated experience driving increased customer satisfaction and loyalty, measured through customer retention and client satisfaction scores.
Experience coordinating online marketing strategy with other key business partners internally and externally
Knowledge of SEO, SEM, JIRA, CRM (Customer Relationship Management), and Salesforce

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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