Requirements

Operate Computer Hardware and Other Office Equipment: Constantly
Repetitive Motion: Frequently
Valid Driver’s License/travel documents(if applicable)
Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry.
Ability to work and influence across all levels of the dealership
Knowledge of CDK applications and familiarity with automotive industry
In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision
Time management and completion of tasks to a definite deadline
Ability to travel to client site
3+ years of automotive experience preferred
Familiarity with CDK's org structure, solutions, implementation and service models
SaaS experience preferred but not required
Some automotive knowledge (Areas of the dealership and Dealer workflows)

Customer Success Manager

Summary