Customer Success Expert (m/f/d) for the European AI Factory HammerHAI

Required/Minimum Qualifications

• Master of Business Administration (MBA), or a similar degree (e.g in management, marketing or communications) with 2 years of work experience or a Bachelor in these disciplines with multiple years (>4) of work experience, in roles which cover a significant fraction of the job profile described above

Other Requirements

• Ambition to further shape the AIF’s structures as part of a highly motivated team
• Knowledge and experience in working with and organising customer relationship management (CRM), including proficiency in CRM platforms for managing customer data and sales pipelines
• Excellent English and German communication skills — both verbal and written — to effectively convey value propositions and excellent collaboration skills to work effectively with both, internal teams and international customers
• Willingness to keep up with current developments and to learn about development of new technologies in the field of AI
• Ability to develop and execute strategic account plans to maximize customer lifetime value
• Ability to quickly learn and effectively communicate the value of HammerHAI service solutions

Additional or Preferred Qualifications

• Experience in working at or with start-ups and/or small and medium enterprises (SMEs), together with strong negotiation abilities with a focus on building lasting client relationships
• Proven experience in business development, B2B sales, and account management
• Expertise in marketing strategies related to customer engagement and retention
• Knowledge of technology sales, including technical sales processes and solutions
• Analytical skills to interpret data for strategic decision-making
• Experience in warm calling techniques to generate new leads and nurture existing accounts
• Experience contributing to customer onboarding processes
• Executing and contributing to process playbooks
• Demonstrated experience in driving revenue growth through upselling, cross-selling, and renewals
• Proficiency in analyzing customer data and providing data-driven recommendations

Conditions:

Working time

full time (40 hrs) / part-time possible

flexible working model with electronic time recording

Contract duration

End of Q1/2028, further employment is intended