Customer Success Enablement (Milan)

• Creates content that the client uses to learn independently (not team-based training) in cooperation with the Legal Engineering team.
• Training content upkeep: Keep playbooks, scripts, templates, and Academy materials up to date with product, market, and team performance; turn internal success stories (calls, emails, sequences, complex deals) into reusable training assets.
• Execution with managers: Partner closely with CS Managers and CSMs/AMs to ensure training is applied in real scenarios, calls, and negotiations.
• Global collaboration: Align the Academy with global initiatives and export Italian best practices to new international markets.

• 2+ years of experience in CS Enablement, Sales Enablement, or Commercial Coaching within a fast-paced B2B (ideally in SaaS, tech, or consulting environment).
• Strong PMO mindset: able to turn needs into structured plans, align stakeholders, manage timelines, deliver results, and measure impact.
• Comfortable both presenting publicly (training, workshops, role-plays) and working in detail on processes, content, and metrics.
• Excellent communication, problem-solving, and collaboration skills in cross-functional teams.
• Highly hands-on and execution-driven: you don’t just design programs - you join calls, analyze numbers, and iterate fast.
• Languages: Full professional fluency in both Italian and English (written and spoken).

What Sets Us Apart

An Exceptional Team

At Lexroom, you’ll work alongside top talent in tech and legal AI.

Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.

You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters

We hire exceptional people to make a difference - and we give them space to lead.

Your work will shape the future of legal technology and set new standards for the field.

Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.

Rewarding Your Contribution