Customer Success Coordinator

• Proven Experience: 5+ years of experience in a high-volume administration, case management, project coordination, or senior operations role. Experience supporting UK or international clients remotely is highly advantageous.
• System & Tracker Proficiency: Comfortable managing high-volume data in CRM platforms, project management systems, Google Workspace, and live tracking sheets. Must be tech-agile.
• Communication Skills: Flawless written and spoken English. You write updates that are clear, professional, and proactive enough that directors rarely need to ask follow-up questions.

Dedicated Remote Setup:

• A quiet, professional home office environment free from background noise.
• Meticulously reliable high-speed fibre internet.
• Robust backup power (Inverter/UPS) and secondary connectivity to combat load-shedding.
• Modern laptop/PC, high-quality headset, and clear webcam.

This role requires a very specific balance: someone decisive enough to drive every case forward, yet disciplined enough to respect client boundaries.

• Relentless Case Progression: You treat a case going quiet for more than a few days as a signal to act, not a signal to wait. You chase outstanding documentation without needing to be reminded.
• Process & Tracker Discipline: You are structured, rigorous, and detail-focused. You rely on CRMs, task management platforms, and live trackers as your primary working tools, never relying on memory.
• Channel Confidence: You pick up the phone or jump on a call when that is the fastest way to unblock a case, following up every conversation in writing so there is always a clear record.
• Decisive, but Clear on Boundaries: You drive everything within your remit relentlessly. However, you recognise decisions that belong strictly to senior leadership (financial terms, commitments, contract signatures) and escalate them promptly.