Customer Success Advisor

At iwoca, we value every customer and want them to have the best possible experience. Customer Success Advisors are at the heart of our Customer Success team, serving customers at all stages of their journey. Upon joining you’ll immediately become a key member of a highly motivated and energetic team.

The team

The Customer Success team are one of the main engine rooms of the business. They provide a quick, informative and dedicated service to iwoca's current and future customers. They are at the front line of all queries ensuring requests are met with a professional response.

This is a Leeds based team which continues to grow weekly providing incredible development opportunities in a supportive environment!

Want to get a deeper understanding of what life is like on the team? Read this blog from our Customer Success Mentor Conor.

We look for people who are smart, humble, motivated and who are always looking to improve.

Ideally you'll have:

• A passion for delighting customers and a real enthusiasm for helping SMEs. You’ll need to be able to build rapport with business owners quickly
• Great time management and multitasking skills to be able to adapt to our customer’s needs
• To be a self-starter taking ownership of your customers, whilst collaborating with your team to reach group targets
• Excellent verbal and written communication skills and a professional manner
• The ability to "think outside the box" and have the confidence to put forward ideas, often to other departments, to help us improve our processes
• To be able to adapt to the growth of an ambitious company. You’ll take new products, customers groups and processes in your stride
• We welcome people who are proactive, motivated and metrics-driven who have an ambitious and entrepreneurial spirit.