Customer Success — Activation & Retention

You've worked in support, customer success, or account management. You're good with people, patient with confused users, and genuinely curious about why humans behave the way they do. Somewhere along the way, you realized two things: first, that the "success" part of customer success is really about product and growth — getting people to real value fast.

Second, that AI is going to handle a lot of the reactive support work that used to eat your day, freeing you to do the strategic part you actua