Customer Solution Architect, Team Lead

At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to:

• Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
• Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
• Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.
• Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
• Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.

You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

Pre-Sales Discovery:

• Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
• Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
• Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

Proof-of-Value Onboarding

• Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
• Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
• Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.

Customer Success & Expansion

• Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
• Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
• Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.

Trust & Platform Advocacy

• Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.
• Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.