Customer Solution Architect (AMER)

Discovery

• Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success, ensuring customers can receive the guidance they need to achieve it.
• Design, build, and present Supabase platform demonstrations to high-value customers. Leverage quality storytelling to present the value of the Supabase platform and of the entire Supabase Success team.
• Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

Proof-of-Value Onboarding

• Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the Supabase platform while minimizing risk to adoption.
• Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed.
• Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.

Customer Success

• Understand immediate custom goals (i.e onboard and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers.
• Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence.
• Serve as an internal champion for your customers and for the platform. Work closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers.
• Invest in customer connections to build a trust-based relationship. Everyday CSA’s work with the production data stores of startups and enterprises alike. Building trust in the Success team and Supabase platform is paramount to a successful customer relationship.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members
• 60+ countries
• 20+ languages spoken
• Over $1B raised (including our $500M Series F)
• 540,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.