Customer Service Specialist

Company Description Established in 1841, D&B is the world’s leading source of business information and insights, enabling companies to Grow Relationships Through Data®.

Responsibilities:

• Process customer orders daily and ensure timely delivery in Bangladesh.
• Ensure 100% data entry accuracy & delivery of correct reports by following customer service SOPs.
• Respond to customer queries promptly.
• Process is mostly e-mail but may require customer calls if needed.
• Handle customer complaints and escalations with appropriate resolutions.
• Engage in work-related correspondence with other D&B offices.
• Follow up with customers on all sorts of clarifications.
• Perform QC task daily.
• Attend relevant training courses as per advice.
• Create MISs as and when needed by the business.
• Ensure 100% customer satisfaction.