Additional Information
Company Description
Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte, ¡hola!
Thanks for stopping by. We know job descriptions can feel a bit formulaic sometimes, but we promise Canva is anything but. If you're drawn to what we're building and you see yourself in this role, we'd love to hear from you.
Where and How You Can Work
This role is based in our Manila office — one of Canva's key global hubs and the home of our Specialist Operations team. We believe in working where you do your best thinking, and our team supports flexible arrangements while staying connected to a high-energy, collaborative space.
What You'd Be Doing in This Role
Canva's Specialist Operations Group is on a mission to deliver world-class support to every user, in every language, on every device. The Multilingual Team sits within our High Sensitivity and Escalations subgroup — we handle the complex, the sensitive, and the urgent for users who need help in their own language. As a CPSET Spanish Expert, you'll be the calm, capable presence Spanish-speaking Canva users turn to when things get complicated.
This isn't a routine support role. You'll own escalated tickets end-to-end, support users across email, chat, and phone, and help shape how the team works — from improving processes to sharpening our translation tooling. You'll be part of setting the standard for what multilingual support at Canva actually looks like.
At the moment, this role is focused on:
You're Probably a Match If:
About the Team
The Multilingual Team is part of Canva's High Sensitivity and Escalations subgroup within Specialist Operations. We're a group of service escalation experts who support non-English speaking users through their most complex product moments. We care about doing this well — with precision, empathy, and a genuine belief that great support in someone's own language can turn a frustrating experience into a reason to stay a Canva user for life.
What's in It for You?
Canva has grown hugely over the last few years, but we're only just getting started. Here's a taste of what's on offer:
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above — we still want to hear from you!
Please note that interviews are conducted virtually.
Other benefits are as per company policy.
Work at office
Full time
Makati, ph
Applications for this job are handled on the company's own website.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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