Candidates with relevant academic backgrounds in Business Administration, Marketing, or related fields will be preferred.

At most 2 years
The applicants should have experience in the following business area(s): Telecommunication
Freshers are also encouraged to apply.

Fluent in English, both written and spoken.· Excellent communication and interpersonal skills.
Strong customer-handling and problem-solving ability.
Good typing and computer literacy.
Comfortable working with Hotline, Live Chat and Email simultaneously.
Ability to remain calm and professional while handling difficult or dissatisfied customers.
Positive attitude, willingness to learn, and strong sense of responsibility.
Ability to work effectively as part of a team.
Good attention to detail and ability to follow procedures accurately.

Handle customer inquiries through Hotline, Live Chat and Email.
Provide accurate and professional information regarding OPPO products, services, warranty, service centers, policies and related issues.
Understand customer concerns and provide appropriate solutions or guidance.
Handle customer complaints and escalations professionally and efficiently.
Maintain a high level of customer satisfaction during every interaction.
Follow company guidelines, SOPs and service policies while handling customers.
Accurately record customer interactions, complaints and service-related information in the designated systems.
Coordinate with relevant internal teams when customer issues require further support.
Follow up on pending customer issues and ensure timely resolution.
Maintain required service quality, response time, and productivity standards.
Perform other responsibilities assigned by the supervisor/management.

Customer Service Executive (OPPO Brand)

Summary