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Advanced Chemical Industries PLC (ACI)Verified
Chakrie never asks for money to apply. Report any employer who does.
Relevant experience in After-Sales Operations, Customer Experience/Service, Distributors and Retail, E-commerce etc.·
Strong communication, problem-solving and customer-handling skills.
Experience in Consumer Electronics, Smartphones, Gadgets or Lifestyle products will be an advantage
Manage customer queries, complaints & service requests.
Ensure fixed-hour faster call-center support & resolution tracking
Coordinate warranty, replacement & after-sales cases.
Monitor TAT, CSAT, feedback & recurring issues.
Maintain CRM, customer records & service reports.
Coordinate with Sales, Service, Logistics & Operations.
Drive customer experience, retention & loyalty.
Identify service gaps and recommend process improvements
Work at office
Full time
Anywhere in Bangladesh
Applications for this job are handled on the company's own website.