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BYSL Global Technology GroupVerified
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Graduation from any reputed institute with a good academic track record
Educational qualifications may be relaxed in the case of experienced candidates
Minimum one-year job experience in call center or relevant field
Excellent communication skills
Good English and computer skills are required
Ability to work under pressure and handle multiple clients
Willingness to work on Fridays and other government holidays or extra hours when required
Job Context
BYSL Global Technology Group is looking for confident young Customer Service Associates to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.
Job Responsibilities
Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
Handle online sales and follow up until delivery
Provide accurate, valid and complete information using the right tools
Handle customer complaints, provide appropriate solutions to build long-term customer relationships
Refer unresolved customer grievances to designated persons using internal system for further investigation
Ensure customer satisfaction and an enjoyable experience in a professional manner
Other related tasks assigned by the management
Report time to time to concerned person for complicated issues
Employment Status:
The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.
Work at office
Full time
Dhaka (Gulshan)
Applications for this job are handled on the company's own website.
