Customer Service Agent (Evening Shift 6 Hours)

Job Context: Parents Care Limited is looking for confident young Customer Service Agent to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.

Employment Status: The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.

Job Responsibilities

• Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages

• Handle online sales and follow up until delivery

• Provide accurate, valid and complete information using the right tools

• Handle customer complaints, provide appropriate solutions to build long-term customer relationships

• Refer unresolved customer grievances to designated persons using internal system for further investigation

• Ensure customer satisfaction and an enjoyable experience in a professional manner

• Other related tasks assigned by the management

• Report time to time to concerned person for complicated issues