Customer Satisfaction Specialist

• 2+ years of experience in Customer Success, Customer Support, Client Services, Hospitality, or another customer-facing role.
• Excellent spoken and written English with outstanding communication and active listening skills.
• High emotional intelligence, empathy, and confidence handling conversations over phone and Zoom.
• Strong organizational skills with excellent follow-up and attention to detail.
• Calm, professional, and solution-oriented when handling challenging client situations.
• Self-motivated, proactive, and comfortable managing multiple client relationships.
• Experience with CRM or project management tools is a plus.
• Experience working with US-based clients.
• Experience in a marketing agency, PR agency, SaaS, or digital services environment.
• Knowledge of customer satisfaction, retention strategies, and online review generation.
• Experience coordinating with multiple internal teams to resolve client issues.

What We Value at Zen Media

• Customer First: Every client interaction should leave people feeling heard and valued.
• Ownership: We solve problems, follow through, and take responsibility.
• Communication: Clear, proactive, and thoughtful communication is essential.
• Positive Attitude: We bring energy, empathy, and professionalism to every interaction.
• Continuous Improvement: We constantly look for better ways to serve our clients.
• Collaboration: Great customer experiences are built as a team.

What's Your Next Step?

If you're passionate about creating exceptional customer experiences and building meaningful relationships, we'd love to hear from you. At Zen Media, you'll play a critical role in strengthening client satisfaction, increasing retention, and helping our clients become enthusiastic advocates of our brand.

Still Unsure?

If you'd like to learn more about Zen Media before making your decision, we invite you to check out the links below:

• Visit our website:
• Follow us on LinkedIn:

Originally posted on Himalayas