Customer Experience Specialist at Allied Roofing Partners | chakrie

Requirements

Additional Requirements

Required

Phone-based customer service, appointment setting, inside sales, or call-center experience, including experience working with scripts or playbooks.
• Clear, confident, and friendly phone presence.

• Persistent without being pushy.

Empathy, patience, and quick thinking with the ability to respond thoughtfully rather than react.
• Strong comfort with technology and the ability to learn and move between a CRM, dialer or softphone, and other tools as they evolve.
• Self-discipline and the ability to work productively from home.
• Quiet, professional home workspace with reliable high-speed internet.
• Coachable and goal-driven mindset.
• Authorization to work in the United States.
Experience in roofing, home services, or another trades or contractor business.

• Bilingual with conversational Spanish.

Previous lead-recovery calling experience.

YOUR FIRST 90 DAYS

Weeks 1–2

Learn Capstone's scripts and systems.

• Shadow live calls.

Begin handling inbound calls with support.

By Day 30

Handle inbound calls independently.

• Begin working the recovery list.

By Day 90

Consistently meet contact-rate and appointment-setting targets across inbound, recovery, and re-engagement work.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Customer Experience Specialist

Summary

Requirements

Additional Requirements

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Summary

Requirements

Additional Requirements

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Report this Job / Company (রিপোর্ট)

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