Customer Experience (CX) Technology, Engineering & Product Professionals

• Recent Technology, Engineering, or Product experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is required.
• Experience in Software Engineering, Product Management, Cloud Engineering, Solutions Architecture, Technology Delivery, AI & Automation, or related technical disciplines.
• Experience designing, implementing, or supporting enterprise technology solutions.
• Strong problem-solving, analytical, and collaboration skills.
• Experience working with cross-functional business and technology teams.
• Authorized to work in the United States.

We are seeking experienced Technology, Engineering, and Product professionals who have worked directly for Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) service providers.

Ideal candidates have experience supporting one or more of the following areas:

• Contact Center Technology
• Customer Experience Platforms
• Product Management
• Software Engineering
• Platform Engineering
• Cloud Technologies
• AI & Automation
• Digital Transformation
• Omnichannel Customer Experience
• Workforce Optimization Technologies
• CRM Platforms
• Conversational AI
• Data Engineering
• Analytics Platforms
• Enterprise Integrations

Experience supporting enterprise customer experience organizations, global delivery models, or technology platforms serving contact center operations is highly valued.

• Our client engagements include technology
• and product leadership supporting Customer Experience (CX)
• and Business Process Outsourcing (BPO) organizations.
• Engineering Leadership.
• Microservices.
• Omnichannel Customer Experience.