Customer Engagement Program Manager

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.
• Track record of stakeholder management and operational excellence with ability to manage multiple engagements simultaneously, demonstrating resourcefulness in resolving issues, ability to prioritize, and detail orientation.
• Proactively manage and mitigate risks, conflict & misalignment with the customer outcomes in mind
• Strong interpersonal skills to work across groups from account executive to Senior Business group leaders.
• Foundational understanding of enterprise technology trends such as digital transformation and cloud computing and/or Microsoft’s enterprise solutions.
• Strong executive level communication skills - both written and verbal.
• Must be a self-starter who takes ownership of opportunities, sets clear direction with account teams, and deals well with ambiguity and last-minute changes.
• Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.