Customer Care Supervisor

Workplace Type

Full-time

Job ID: IJOB202668714

• Supervise and manage the day-to-day activities of the Customer Care team.
• Ensure customers receive professional, timely, and effective service.
• Handle customer complaints, inquiries, and service-related issues and ensure proper resolution.
• Monitor and follow up on pending customer complaints and requests.
• Maintain good relationships with customers and ensure a high level of customer satisfaction.
• Guide, motivate, and support Customer Care Executives in their daily activities.
• Monitor team performance and provide regular feedback and coaching.
• Prepare and maintain daily, weekly, and monthly customer care reports.
• Maintain proper records of customer complaints, inquiries, feedback, and resolutions.
• Coordinate with other departments to resolve customer-related issues.
• Identify recurring customer issues and recommend appropriate solutions to management.
• Ensure that company policies, procedures, and customer service standards are properly followed.
• Perform other duties and responsibilities assigned by management.