Customer Care Specialist

High School Diploma or GED Required

Prior Call Center Experience: Preferred, but not required

· Must have your own PC/Laptop (Windows 10 or 11) with at least 8GB of RAM storage (Chrome books, Mac PCs not accepted), wired USB headset, webcam, and high speed internet access.

None

This position does not require traveling.

While performing the duties of this job, the employee is:

Regularly required to sit, talk, use repetitive motion, type, and hear.

Regularly required to actively listen and use extensive verbal communication with callers.

Regularly read fine print on colored screens.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Salary: $15.92 - $16.20

Originally posted on Himalayas

• Adhere to Anserve’s core values.
• Proven work experience as an Appointment Setter, Call Center, or similar role
• Excellent communication skills, including active listening.
• Service-oriented and able to discern the caller’s reasons.
• Proficient with Amtelco platform, and/or able to learn efficiently.
• Optimistic and creative in “getting the job done” when times are difficult.
• Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability.
• Disciplined in a remote environment, with a demonstrated dependability.
• Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement.
• Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus.