Customer Care Executive

Company Description Voice Tech Solutions is a growing provider of customer communication and support services, specializing in voice-based and omnichannel customer interaction technologies. The company focuses on helping client organizations deliver efficient, reliable, and personalized support to their customers. At Voice Tech Solutions, team members work with modern tools and structured processes to ensure high-quality service delivery. The organization values professionalism, continuous improvement, and a supportive workplace where employees can develop their skills and advance their careers.

Role Description The Customer Care Executive is a full-time, on-site role based in Dhaka. This position is responsible for handling inbound and outbound customer calls, responding to inquiries, and resolving issues in a timely and courteous manner. The role involves documenting interactions, updating customer records, and following established procedures to ensure accurate information and consistent service. The Customer Care Executive will collaborate with team members and other departments to escalate and track complex cases, maintain service quality standards, and meet performance targets. The role also includes providing feedback on recurring customer concerns and contributing to process improvements that enhance overall customer experience.