Customer Care Executive

NOTE:

• [এই শূন্যপদগুলোর ক্ষেত্রে জাতীয় বিশ্ববিদ্যালয়ের শিক্ষার্থীরা অগ্রাধিকার পাবেন।] - ** Students of National University will get preference for these vacancies. **
• কর্মচারীকে প্রতি কর্মদিবসে অফিসে আসতে হবে। তাই, যদি আপনি প্রতি কর্মদিবসে অফিসে আসতে না পারেন, তবে আপনার আবেদন করা উচিত নয়। [Employee has to come to the office on every workingday. So, you should not apply unless you may come to the office every working day.]
• Leensy.com.bd is a brand operated under the company Pink Solution

Job Context:

 We are looking for a smart, honest, energetic, and ambitious female & male candidate who is eager to grow with our team. The ideal candidate should be passionate about e-commerce, capable of handling customer communication in English, and comfortable working in a fast-paced online business environment. This is a great opportunity for someone who wants to develop a long-term career in online marketplace management and customer service.

Job Responsibilities

We are a professional online retailer at various marketplaces at home and abroad.

• Listing products on online marketplaces (e.g., Daraz, Facebook, eBay, Amazon, Shopify, etc.),
• Managing and updating online shop contents regularly,
• Responding to inquiries professionally and quickly
• Communicating with customers through messages, emails (in English),
• Using marketplace dashboards (order processing, tracking, refunds, replacements),
• Writing clear product titles and descriptions
• Uploading and editing product images
• Attention to detail (pricing, variants, stock levels)
• Completing daily tasks assigned by the management
• Assisting the team leader with additional responsibilities when needed
• Ensuring a positive customer experience through responsive and friendly support
• Maintaining accuracy and professionalism in all assigned work