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KS Network LimitedVerified
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Strong leadership and communication skills
Ability to handle customer escalations and resolve issues with empathy and professionalism
Experience with CRM systems and customer service platforms
Analytical mindset with the ability to improve processes and customer experiences
Must have good knowledge of computer operations and communications to use call center systems efficiently.
Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
The applicants should have experience in the following area(s): ISP
Oversee the customer care team to deliver top-tier support and satisfaction
Develop and implement customer service strategies that align with company goals
Handle escalated customer inquiries and complaints professionally and efficiently
Analyze customer feedback to improve our services and processes
Ensure timely responses to customer queries via multiple channels (phone, email, chat)
Work at office
Full time
Dhaka
Applications for this job are handled on the company's own website.
Ks network Ltd. would like to introduce as a traditional, full-service ISP, offering dialup and Dedicated Internet access, Web and virtual domain hosting and network-related professional Solutions (design, installation, management etc.). The company will allow people and Companies to access and publish documents on the…