Experience working in a pressurised environment with tight deadlines or call centre environment
Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
Third Level qualification (Highly desired)

Excellent attention to detail / accuracy
Excellent communication skills; verbal and written
Decision-making skills and sound numeric skills
Sales negotiation and administration skills highly desirable

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Customer Care Advisor

Key roles

You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high-performing unit.

Handling enquiries from customers through inbound telephone activity and email.
Responding to all customer service requirements to agreed service levels, procedures and guidelines
Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides
Meeting and exceeding your assigned individual and team targets
Resolving all queries on a first call resolution basis
Making outbound calls to generate sales and renewals
Always act in a compliant and secure manner in accordance with policy and procedures
Demonstrating a united approach to achieving goals and working as part of a successful team
Committing to future personal development and growth

Customer Care Advisor

Summary

Requirements

Experience

Additional Requirements

Responsibilities & Context

Key Responsibilities

Skills & Expertise

Compensation & Other Benefits

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