Credit Risk Operations Team Lead

In this role, you will manage and develop a group of Credit Risk Operations Associates that are focused on commercial credit underwriting and risk mitigation. The Credit Risk Operations Team Lead will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, possess a deep understanding of commercial credit risk, be able to move quickly, and be passionate about delivering an incredible user experience.

• Manage, coach, and develop a new team of in-office Credit Risk Operations Associates
• Execute on commercial credit underwriting frameworks that allow your team to evaluate business models and financial statements of successful venture-backed startups to established entities
• Guide your team to identify commercial credit risk and propose risk mitigation strategies
• Drive strong operational delivery and process improvement helping to maintain credit risk tolerance and balance credit loss and customer experience
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• Manage operational performance to deliver KPIs
• Manage capacity and scheduling to ensure adequate coverage
• Help resolve roadblocks and issues as they arise
• Act as a point of escalation for complex credit underwriting reviews