Creative Operations Lead, Business Marketing

About the Team

Business Marketing helps organizations understand and put OpenAI’s products to work. Our creative team brings that story to life across campaigns, launches, and everyday marketing experiences. We work closely with marketing partners to make ambitious, thoughtful creative work that connects with business audiences.

You might thrive in this role if you:

• Have 10+ years of experience personally owning creative operations, resourcing, or integrated production across multiple disciplines and concurrent programs.
• Have a strong understanding of design, copy, motion, video, and web production, including the skills, dependencies, and review cycles behind an initial request.
• Have a track record of designing and running staffing, capacity planning, and intake systems that teams trust and use in fast-paced environments.
• Have sound judgment about when work belongs in-house, with contractors or agencies, or in a self-service model—and how to balance speed, cost, and craft.
• Have experience managing agency and contractor relationships, creative budgets, and commercial tradeoffs—including agency fee models and contractor rates—and finding resourceful solutions when demand exceeds capacity.
• Have hands-on experience building and implementing AI-enabled workflows, with evidence of improvements in production speed, capacity, or quality. You understand where automation helps and where creative judgment is essential.
• Have the ability to build trust with creative leaders, producers, and marketers, communicate tradeoffs directly, and keep people aligned as priorities change.
• Possess high ownership, composure, and flexibility in ambiguous environments, with a bias toward solving problems and improving how the team works.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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