Content Operations Associate

• You'll need to take on ownership and responsibility from the start, whatever your level. We care more about how you work than how long you've worked, and we don't expect you to have done all of this before.
• You've made and published something (a newsletter, a channel, a society page, client work) and found yourself more interested in how it got made than in the making.
• You're organised in a way other people can see. You track what's outstanding, you follow up, and you flag problems early rather than absorbing them.
• You use AI properly in your own work. Reusable prompts and templates that make a recurring task faster, not a tool you tried once.
• You pick things up by using them rather than waiting to be trained.
• Familiarity with a CMS, a scheduling tool, or a project tracker.
• Bonus points if you've got work out of someone you couldn't instruct (an agency, a freelancer, a collaborator) by writing a clear ask and going back when it wasn't right.

You're unlikely to thrive here if

• You expect full product maturity, clear roadmaps, and well-defined processes before taking action - hx moves fast and requires comfort operating in ambiguity where products, priorities, and messaging are still evolving.
• You focus primarily on flashy launch work or brand campaigns rather than the detail-oriented, outcomes-driven work of deepening adoption, engagement, and user understanding.
• You struggle to prioritise or make trade-offs without perfect information, waiting for others to decide rather than using judgment to move work forward with the context available.

If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.