Consumer Device Safety & Risk Operations Specialist, User Safety & Risk Operations

About the Team

At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems.

This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time.

You Might Thrive in This Role If You:

• Have 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field.
• Have built a complex safety or risk program from an ambiguous starting point through launch and scaled operation.
• Understand the realities of handling high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations.
• Can translate product, engineering, legal, privacy, and policy constraints into workflows that operational teams can execute.
• Are technically fluent and can reason through data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes.
• Use data to assess workflow health, identify emerging patterns, evaluate quality, and make risk-based decisions.
• Can establish clear accountability across teams with overlapping responsibilities and different risk tolerances.
• Know how to balance launch speed with safety controls, monitoring, rollback criteria, and longer-term system development.
• Communicate clearly with operational, technical, legal, and executive audiences when evidence is incomplete or tradeoffs are difficult.
• Are highly practical and willing to build the workflow, not only define the strategy.
• Experience supporting consumer hardware, connected devices, or other products used in shared environments.
• Experience with product-safety investigations, recalls, field failures, safety advisories, or hazardous-product handling.
• Experience designing workflows involving privacy-sensitive sensor, diagnostic, media, or household data.
• Familiarity with warranty, repair, reverse logistics, identity recovery, fraud, or ownership disputes.
• Experience building vendor training, quality-assurance, incident-response, or specialist-review programs.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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