Community & Customer Feedback Operations Specialist at NearSource Technologies | chakrie

Requirements

Additional Requirements

4+ years of experience in community management, customer success, customer support, program management, product feedback management, market research, user research, or a related customer-facing role.
Demonstrated experience managing external customer relationships within a professional environment.
Strong customer success expertise with excellent communication and stakeholder management skills.
Hands-on experience using CRM platforms to manage customer interactions and engagement activities.
Experience leveraging AI tools to synthesize qualitative feedback, identify trends, and generate actionable insights.
Excellent written and verbal communication skills.
Proven ability to facilitate meetings, develop agendas, and coordinate follow-up activities.
Strong project management and organizational skills with the ability to manage multiple concurrent priorities.
Experience analyzing qualitative customer feedback and identifying recurring themes and opportunities.
Ability to work independently while collaborating effectively across Product Management, User Experience, Research, and Operations teams.
Strong analytical, problem-solving, and critical-thinking capabilities.
Exceptional attention to detail.
Experience managing customer advisory boards, customer councils, beta programs, user communities, or customer engagement programs.
Experience supporting SaaS products, enterprise software platforms, or technology organizations.
Familiarity with product development lifecycles and roadmap planning.
Experience collaborating with Product Managers, UX Researchers, Designers, Customer Success, or Product Operations teams.
Knowledge of enterprise licensing, account administration, or customer account management platforms.
Experience preparing executive-ready reports, customer feedback summaries, and presentation materials.
Success in this role will be demonstrated through:
Timely and consistent management of Ideas Forum submissions.
Accurate maintenance of customer feedback status and lifecycle tracking.
Increased customer engagement across community channels.
Successful execution and growth of the Customer Council program.
Delivery of high-quality meeting agendas, summaries, and action tracking.
Strong relationships with customers and cross-functional stakeholders.
Clear synthesis of Voice of Customer insights that influence product decisions.
Improved visibility and accessibility of customer feedback across internal teams.
or share your resume with salary expectations at . Thank you for considering a career with us. Once you submit your application
our Talent Acquisition team will review your resume thoroughly. If there is a strong match
we will reach out to discuss your experience
and next steps. While we strive for transparency
we may not be able to respond to every applicant due to application volume
but we genuinely appreciate your time and interest.
About NearSource: NearSource Technologies is a trusted partner for future-ready software consulting
enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands
working directly on long-term client initiatives.
Equal Opportunity Employer: NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race
or background. Innovation thrives when everyone feels empowered to contribute.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Community & Customer Feedback Operations Specialist

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