Clinical Support Specialist - Medical Assistant (Temp-to-Hire)

• Bachelor's degree in Health Sciences or a related field preferred. Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician). Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions
• Demonstrated reliability, accountability, and follow-through
• High attention to detail with a strong commitment to documentation accuracy
• Comfort working in a metrics-driven environment where outcomes and quality are tracked
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
• Comfort learning and using new technologies, including clinical software platforms
• A team player mindset with the ability to work independently
• Openness to coaching, feedback, and continuous learning
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with other electronic medical records
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a high-volume, metrics-based healthcare call center or similar patient-facing environment
• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be during the interview process, onboarding, and for team meetings
• Ability to pass a background check
• Must live in and be eligible to work in the United States