Clinical Operations Supervisor

• Active, unrestricted U.S. Registered Nurse license required.
• RN license must be in good standing.
• Must have an active unencumbered license in the state of residence.
• Must be eligible to apply for or hold a compact license, as well as additional single-state licenses as program needs require.

• Minimum three years of clinical experience as a Registered Nurse preferred.
• Minimum one year of leadership, mentoring, coaching, precepting, Team Lead, Charge Nurse, Trainer, SME, or supervisory experience preferred.
• Experience in specialty pharmacy, telephonic nursing, clinical operations, case management, care management, disease management, utilization management, patient education, or healthcare contact center operations preferred.
• Experience supporting remote, hybrid, or geographically dispersed teams preferred.
• Experience with new hire training, precepting, peer-to-peer documentation review, or clinical coaching preferred.

Preferred clinical experience may include one or more of the following specialty areas:

• Neurology / Multiple Sclerosis
• Rheumatology
• Dermatology
• Pulmonology
• Gastroenterology
• Infectious Disease
• Asthma
• Oncology
• Pediatrics
• Specialty pharmacy or complex medication therapy support

Success in This Role Means

Success in this role means the Team Lead consistently:

• Builds and supports a high-performing team of telephonic Registered Nurses.
• Drives quality, productivity, adherence, documentation accuracy, and patient experience outcomes.
• Reinforces clinical workflow adherence, patient education standards, compliance, and regulatory requirements.
• Supports successful onboarding, nesting, competency validation, and transition to independent production.
• Identifies performance trends and provides timely coaching and action planning.
• Escalates risks early and helps maintain operational stability during ramp and growth.
• Partners effectively with Training, Quality, Compliance, Workforce, HR, IT, Recruiting, and Operations leadership.
• Supports program scalability while maintaining strong clinical quality, compliance, and patient-centered service.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.Employees in this job may perform other duties as assigned

Location:

Work@Home USAUnited States of America

Originally posted on Himalayas

• Strong coaching, mentoring, employee development, and performance management skills.
• Ability to lead difficult conversations with professionalism, consistency, and accountability.
• Ability to support employee engagement, retention, team morale, and performance improvement.
• Ability to develop future mentors, SMEs, trainers, and team leaders.
• Strong understanding of telephonic clinical workflows, patient education, clinical documentation, quality expectations, and compliance requirements.
• Ability to support patient-centered interactions while reinforcing approved protocols and nursing scope of practice.
• Knowledge of productivity, quality, attendance, adherence, service level, and workforce management principles.
• Ability to manage multiple priorities in a fast-paced, evolving clinical operations environment.
• Ability to review performance trends, identify root causes, assess risks, and recommend corrective actions.
• Ability to use dashboards, reports, quality findings, and operational data to support decision-making.
• Ability to identify workflow gaps, training needs, documentation issues, and compliance risks.
• Excellent verbal and written communication skills.
• Strong ability to communicate expectations clearly to frontline nurses.
• Ability to collaborate with peers, leadership, client partners, Quality, Training, Compliance, HR, Workforce, and IT.
• Ability to escalate concerns timely and professionally.
• Proficiency with Microsoft Office applications, reporting tools, workforce management applications, operational dashboards, and healthcare systems.
• Ability to learn and navigate multiple clinical, documentation, pharmacy, and client platforms.
• Strong computer skills with the ability to multitask between multiple applications while supporting frontline operations.