Client Success Manager

• Proven ability to build trust and long-term relationships with clients at all organizational levels
• Strong sales acumen with experience in B2B, consultative, and telephone-based selling
• Excellent communication, presentation, and negotiation skills
• Strategic mindset with a proactive approach to identifying growth opportunities
• High level of organization, time management, and attention to detail
• Ability to manage multiple priorities in a fast-paced, metrics-driven environment
• Comfort working independently while collaborating effectively across teams
• Proficiency with CRM systems and Microsoft Office tools
• Willingness to travel for client meetings, networking, and industry events
• Commitment to delivering exceptional customer service and representing company core values
• Bachelor’s degree in Business, Marketing, or a related field preferred
• 6+ years of experience in sales, account management, or client success roles
• Demonstrated success in meeting or exceeding revenue and sales targets
• Experience in legal services (court reporting, legal videography, records retrieval) strongly preferred
• Experience in multi-functional or multi-geographic environments a plus
• Proven ability to manage and optimize sales processes from prospecting to close

This position requires occasional travel.

• Ability to effectively present information and respond to questions from internal and external customers whose first language is English
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job
• the employee is regularly required to stand
• or hear. The employee is required to sit for extended periods of time.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job
• the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers
• photocopiers and filing cabinets.