Client Success Manager, Healthcare Revenue Cycle (West Coast candidates preferre

As a Client Success Manager, you will partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products.

You will also partner with the Relationship Manager, to build, and maintain, trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience.

You will understand our Experian Health product capabilities and provide consultative guidance to clients throughout their life cycle.

You'll have opportunity to:

• Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use ofClaimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience
• Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on investment for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice
• Develop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.
• 5+ years' experience in healthcare IT industry and healthcare revenue cycle required
• 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice)
• 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice
• 2+ years' Salesforce or similar CRM expertise
• 2+ years' hands-on Epic expertise is beneficial
• Epic Resolute HB/PB certification is beneficial
• Travel to client sites required (20-25%)
• Bachelor's degree or equivalent experience

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Originally posted on Himalayas