Client Success Associate (Bilingual, French/English)

• 3+ years of experience in a client-facing, client success, account management, or operations role — ideally in a B2B, SaaS, or service-based environment
• Full bilingual fluency in French and English, with the confidence to lead meetings, manage written communication, and build relationships in both languages
• Strong ownership — you follow through, stay organized, and manage multiple priorities without letting things slip
• Clear, professional communication that builds trust with partners and internal stakeholders
• Comfort balancing relationships and operations — from partner conversations to the detailed workflows behind billing, eligibility, and reporting
• A proactive approach to problem-solving — you know when to take action and when to loop in your Team Lead
• Detail-oriented and reliable, with a track record of accurate, high-quality work in fast-paced environments
• Comfort working with data and systems, including CRMs (Salesforce is a plus) and reporting tools, and the motivation to pick up new tools quickly
• A collaborative mindset — you work well cross-functionally to solve problems and improve outcomes
• Motivation from purpose, and genuine care for the partners who are working to improve access to healthcare for their members

Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise our people's health is everything. That's why we take care of them.

• Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
• Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy